Common problems

1. The common problems in my order:



What is the best time to order?





We support all major cities and many medium-sized cities on the day of the delivery of the goods.In order to send you gift, 1 to 2 days in advance to order is the best.



How do I know if the recipient to get what I ordered goods?





We will send the order information to the consignee's E-mail.



Just now, I met the wrong order, what should I do?





Customer service email to help you solve any problems.Or, counseling online customer service, help you solve the problem.



I don't know the recipient's address, I can order?





Is.If you have any other contact information, we can take the initiative to contact.

If you only have the recipient's E-mail address, you can simply place the order and write to our "send email to get the address.

Only need to let our customer service, through online chat, E-mail, telephone or fax, know what information you have, let's finish the rest of the work for you.



Can I cancel the order?





Yes, as long as we don't have the delivery of your order.But, please, on valentine's day mother's day and Christmas season at least one day in advance notice we cancel the reservation.Once the order release to the local chain stores in the peak season, we reserve the right to refuse your request.



I placed an order you can change the delivery date and/or address?





Yes, as long as we don't have the delivery of your order.You can through the order details page for we send a message to tell us your preference or any information you want.We will try our best to according to your request to change.

Please on valentine's day, mother's day and Christmas season at least one day in advance to inform us of any changes you want.Once the order release to the local chain stores in the peak season, we reserve the right to refuse your request.



How long in advance should I order?





If you wish, you can shift to an earlier date 30 days to order, but we will send in the day.

Our local chains provide all cities on the day of the delivery service.Deadline: 3:00 this afternoon.

If sent to the remote town or rural area, the deadline may in advance.

We strongly recommend that you at Christmas, mother's day, Chinese valentine's day and Christmas season order as soon as possible.So we can ensure on time delivery.

We may be in 2 days before the delivery date to stop taking orders, without prior notice.

Cake and flowers need to order at least 24 hours in advance.Please refer to the detailed information of the products.







2. Delivery of common problems



I want to send flowers to New York, right?





Of course!We can send your order to almost any city.



I can decide the time of delivery?





You can decide the time of delivery.According to the number of possible factors, during the day time is the best.





Your delivery area?





We deliver almost all cities.If you are not sure whether we can delivery to a specific location, please contact our customer service department.



Do you have for delivery?





Free to all cities.If you order other items at the same time (such as a teddy bear or gift basket, also can get free.